Terms of service
1. About Us
Rammed Roots is a UK plant nursery supplying trees, hedging, shrubs and ornamental plants.
2. Ordering
By placing an order, you confirm that:
- You are over 18 years old.
- The information you provide is accurate.
- You are authorised to use the payment method.
Orders are subject to availability.
3. Prices
All prices are shown in Pounds Sterling (£).
Prices may change without notice.
Delivery charges are calculated separately.
4. Plant Availability
As plants are living stock, occasionally an item may become unavailable.
If this happens, we will offer:
- A suitable alternative
- A refund
5. Product Descriptions
Photographs are for illustration purposes.
Plant sizes and appearance vary naturally according to:
- Season
- Weather
- Growth stage
Measurements provided are approximate.
6. Plant Care
Once delivered, responsibility for the plant passes to the customer.
Customers should:
- Unpack plants promptly
- Water where required
- Follow planting guidance
- Protect plants from unsuitable weather
Failure to care for plants correctly may invalidate any claim.
7. Delivery
Delivery dates are estimates only.
We are not liable for delays caused by:
- Weather
- Courier issues
- Events beyond our reasonable control
8. Returns
Returns are governed by our Refund & Returns Policy.
9. Liability
Our liability is limited to the purchase price of the goods supplied.
We are not liable for:
- Consequential losses
- Loss of business
- Poor plant performance caused by unsuitable soil, weather, pests, disease or incorrect planting.
10. Privacy
Personal information is used solely to process your order and is handled in accordance with our Privacy Policy.
11. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.