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Rammed Roots, Croes Bychan, Abergavenny Road, Raglan, Usk, NP15 2BH, United Kingdom

Tuesday to Saturday
From 10 AM to 5 PM

Sunday
From 11 AM to 3 PM

Monday
Closed

Find quick answers to our most common questions.

1. How can I track my order?

You’ll receive a tracking number by email once your order is shipped. Use it on our website or the carrier’s site to check your delivery status.

2. How long does shipping take?

Most orders are delivered within 3–7 business days. International shipping may take longer, depending on location.

3. Do you offer international shipping?

No, we currently ship to mainland Great Britain only. View our delivery information for more details.

4. Can I change or cancel my order?

If your order hasn’t shipped yet, please contact us as soon as possible to request changes or cancellation.

5. What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment options at checkout.

1. What is your return policy?

Please see our refunds policy for up to date information on refunds and returns.

2. Are your products covered by warranty?

Yes, our plants include a limited warranty. Please see our plant guarantee and hardy plant guarantee for more details.

3. Is my personal information secure?

We take privacy seriously and use advanced security measures to protect your data. See our privacy policy for more details

4. How can I contact customer support?

You can reach us via email or through our Contact page.