At Rammed Roots, we take great pride in the quality of our products. We are committed to supplying healthy, well-established plants that are carefully inspected before they leave our nursery.
To give you confidence when purchasing from us, we offer a 12-Month Hardy Plant Guarantee on eligible hardy trees, shrubs and hedging.
Our Guarantee
If an eligible hardy plant dies within 12 months of the date of purchase despite receiving appropriate care, we will provide one replacement plant of the same variety, or the nearest available alternative if that variety is no longer in stock.
To Make a Claim
To make a claim, you must provide:
- Proof of purchase.
- Photographs of the plant.
- A brief explanation of how and where the plant was grown.
- Photographs of the planting location if requested.
We may ask additional questions to help determine the cause of the plant's failure.
What's Covered
Our guarantee covers:
- Hardy trees
- Hardy shrubs
- Hardy hedging plants
- Hardy climbers
- Hardy ornamental plants
What's Not Covered
The guarantee does not apply where plant failure has resulted from:
- Drought or insufficient watering.
- Overwatering or poor drainage.
- Incorrect planting depth.
- Unsuitable soil or growing conditions.
- Failure to follow our planting and care guidance.
- Damage caused by frost, storms, flooding, extreme heat or other exceptional weather events.
- Damage caused by animals, livestock, rabbits, deer or pets.
- Pest or disease occurring after delivery.
- Accidental damage or neglect.
- Plants transplanted after purchase.
The guarantee also excludes:
- Bedding plants.
- Annuals.
- Bulbs.
- Seeds.
- Houseplants.
- Gift vouchers.
- Clearance or reduced-to-clear items.
Replacement Only
This guarantee provides one replacement plant only. It does not include refunds, cash alternatives, labour costs, landscaping costs or compensation for consequential losses.
Your Statutory Rights
This guarantee is offered in addition to your statutory rights under the Consumer Rights Act 2015. Nothing in this guarantee limits or affects those legal rights.