Refund policy

At Rammed Roots, we take great care to ensure that every plant, shrub, and tree, leaves our nursery in excellent condition. As plants are living products, they require appropriate care immediately after delivery.

Damaged or Incorrect Items

If your order arrives damaged, defective or you receive the wrong item, please contact us within 48 hours of delivery.

Please email us with:

• Your order number
• Photographs of the packaging
• Photographs of the plant(s)
• A brief description of the issue

Once we have reviewed your claim, we will offer one of the following where appropriate:

• Replacement plant
• Refund
• Store credit

Returns

Due to the perishable nature of live plants, we are generally unable to accept returns unless:

• The item arrived damaged
• The incorrect item was supplied
• The item is faulty

If a return is agreed, the plants must be returned in their original condition and packaging.

Change of Mind

As live plants are perishable goods, we cannot accept returns simply because you have changed your mind after delivery.

Refunds

Approved refunds will be processed to your original payment method within 5–10 working days.

Delivery charges are non-refundable unless the return is due to our error.

Plant Health

Plants are living products and may naturally vary in:

• Height
• Shape
• Colour
• Seasonal appearance

These natural variations are not considered faults.

We cannot guarantee plants once they have been planted or incorrectly cared for after delivery.