At Rammed Roots, we take great care to ensure your plants arrive in excellent condition. Every order is carefully packed to protect your plants during transit and delivered using trusted courier or specialist plant delivery services.
Delivery Areas
We currently deliver to addresses within mainland Great Britain.
At present, we are unable to deliver to:
- Northern Ireland
- Channel Islands
- Isle of Man
- Scottish Islands (certain postcodes)
- Overseas destinations
If you are unsure whether we deliver to your postcode, please contact us before placing your order.
Dispatch Times
Most orders are dispatched within 2–5 working days.
Larger trees, bulk orders or made-to-order items may require additional preparation time. If there is likely to be a delay, we will contact you as soon as possible.
During our busiest planting season (October to March), dispatch times may occasionally be longer.
Delivery Charges
Delivery costs are calculated automatically at checkout based on:
- The size of your order
- The weight of your order
- Your delivery postcode
Any free delivery promotions will be clearly displayed on our website.
How Your Plants Are Delivered
Depending on the size of your order, your plants may be delivered by:
- Standard parcel courier
- Specialist plant courier
- Pallet delivery for larger trees or bulk orders
Our aim is always to choose the safest delivery method for your plants.
Receiving Your Delivery
Please inspect your order as soon as it arrives.
If there are any problems, such as damaged packaging or plants, please notify us within 48 hours of delivery.
To help us resolve your claim quickly, please provide:
- Your order number
- Photographs of the packaging
- Photographs of the plant(s)
- A brief description of the issue
Weather Conditions
Plants are living products, and their welfare is our priority.
In periods of extreme heat, severe frost or other adverse weather conditions, we may delay dispatch until it is safe to transport your plants. If this happens, we will keep you informed and arrange delivery as soon as conditions improve.
Delivery Access
Please ensure someone is available to receive your order where possible.
If you have specific delivery instructions, you can add these during checkout. While we will pass these instructions to the courier, we cannot guarantee they will always be followed.
Missed Deliveries
If a delivery attempt is unsuccessful, the courier may:
- Leave your parcel in a safe place (where appropriate).
- Leave it with a neighbour.
- Rearrange delivery.
- Return the parcel to their depot.
Please follow any instructions left by the courier to arrange redelivery if necessary.
Questions?
If you have any questions about delivery, or would like advice before placing your order, please contact the Rammed Roots team.
We are always happy to help and look forward to supplying healthy, high-quality plants for your garden or project.